{"id":1934,"date":"2021-02-26T02:08:08","date_gmt":"2021-02-26T02:08:08","guid":{"rendered":"https:\/\/www.netbay.com.au\/?page_id=1934"},"modified":"2025-03-20T09:20:31","modified_gmt":"2025-03-19T23:20:31","slug":"faq-others","status":"publish","type":"page","link":"https:\/\/www.netbay.com.au\/index.php\/faq-others\/","title":{"rendered":"FAQ &#8211; Others"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1934\" class=\"elementor elementor-1934\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21b1bcd e-flex e-con-boxed e-con e-parent\" data-id=\"21b1bcd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1b68c2 elementor-widget elementor-widget-text-editor\" data-id=\"b1b68c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cis\">\n<div class=\"wrapAround\">\u00a0<\/div>\n<h1>FAQ &#8211; OTHERS<\/h1>\n<\/div>\n<p>We think everything in life should stay simple. At Netbay, we offer a superfast &amp; unlimited data of business NBN broadband connection, which come with hosting services too. Register your domain, host your website and email accounts &#8211; all at a flat price.<br \/>At Netbay, we give quality deals at a great price.<\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">*Bundle includes 1 x domain hosting (registration not included), up to 5 x email addresses and 10MB of web-hosting. VOIP plan is an optional component at $15 per month.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73ee5ea e-flex e-con-boxed e-con e-parent\" data-id=\"73ee5ea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8caff4d elementor-widget elementor-widget-html\" data-id=\"8caff4d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"cis others\">\n\n<hr \/>\n\n<h4>The VOIP service <i class=\"far fa-caret-square-down\" style=\"font-size: 16px; color: #3076bb; padding-left:10px; vertical-align: 8%;\"><\/i><\/h4>\n<ul class=\"faq_container\">\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. How do I get a list of VOIP calls made? <\/span>\n    <div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  The list of calls is not usually sent to customers, but is readily available. <br \/>\n    Drop us a message or call us for assistance on getting a breakdown of calls made, don't forget to tell us which month you are after!\n <\/div><\/div><\/li>\n<\/ul>\n\n\n<h5>Setup guides<\/h5>\n<ul class=\"faq_container\">\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. Dynalink hardware - Setup guides <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  Service provisioning takes approximately 7 to 21 working days after submission has been made to Telstra. Our support guys monitor the status of the order on a daily basis, and will inform you soon as the order has been completed. If hardware was ordered together with the broadband application - it will be sent out with a welcome letter 1-2 days after provisioning is complete.\n <\/div><\/div><\/li>\n<\/ul><hr\/><br\/>\n\n<a name=\"email_service\"><\/a><h4>The email service <i class=\"far fa-caret-square-down\" style=\"font-size: 16px; color: #3076bb; padding-left:10px; vertical-align: 8%;\"><\/i><\/h4>\n<ul class=\"faq_container\">\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. How do I get an email address from Netbay? <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">Customers who signed up before 1 May 2008 can have five @netbay.com.au email addresses each.<br \/>\n    Contact us for help on getting a new email address created.<\/div><\/div><\/li>\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q2. What is Gmail, and why are you guys promoting Gmail?<\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  <p><img decoding=\"async\" src=\"https:\/\/www.netbay.com.au\/wp-content\/uploads\/2021\/02\/gmail_icon.png\" alt=\"\" width=\"200\" \/><br\/>\n  We encourage everyone to sign up for Gmail (@gmail.com) accounts these days.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Huge mail storage: we had accounts with 10MB mail storage, they are giving over 7000MB of space to store your emails.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>The same flexibility: you can either check your email from the web, or download the emails to your favourite email program.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Easy mail backup: Store your emails online, so there is no risk of losing your emails when the family computer crashes.<br \/>\n    The main reason why we support Gmail (which is probably the best part):<\/p>\n  <p>You get to keep the email account if you ever decide to move on from Netbay.<\/p>\n  <p>There is no need to set up another email account with your new Internet Service Provider, and go through the hassle of informing all your family and friends about your new email again. We firmly believe that your internet service and email account are totally discrete entities, and quitting one should not mean you having to change the other. Why create unnecessary problems when there is an easier way out?<\/p>\n  <p>Free yourself today; give Gmail a go, or call us at <a href=\"tel:1300733215\">1300-733-215<\/a> if you need help in setting one up.<\/p>\n<\/div><\/div><\/li>\n\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q3. Recommended email programs: <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  <p><i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>For Windows users: Outlook Express, Windows Mail or Microsoft Outlook 2000\/2003<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>For Apple users: Apple Mail<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Alternative: we recommend giving Mozilla Thunderbird a try.<\/p>\n<\/div><\/div><\/li><\/ul>\n\n<h5>Email setup guides (@netbay.com.au)<\/h5>\n<ul class=\"faq_container\">\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. Setup guides for various email applications <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  Refer to the <a href=\"https:\/\/www.netbay.com.au\/index.php\/how-tos\/\">how-to<\/a> section for help.\n <\/div><\/div><\/li>\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q2. View settings: <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  <p><i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Incoming (POP) server: pop.netbay.com.au - port 110, no SSL<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Outgoing (SMTP) server: smtp.netbay.com.au - port 25, no SSL, no authentication required<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Username: johndoe@netbay.com.au (if username is johndoe)<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Password: Nominated password. Contact us if you have forgotten this<br \/>\n  <\/p>\n <\/div><\/div><\/li>\n<\/ul>\n\n<h5>Email setup guides (@gmail.com)<\/h5>\n<ul class=\"faq_container\">\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. Setup guides for various email applications <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  Refer to the <a href=\"https:\/\/www.netbay.com.au\/index.php\/how-tos\/\">how-to<\/a> section for help.\n <\/div><\/div><\/li>\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q2. View settings: <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  <p><i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Incoming (POP) server: pop.netbay.com.au - port 995, enable SSL<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Outgoing (SMTP) server: smtp.netbay.com.au - port 465, enable SSL, authentication required<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Username: johndoe@gmail.com<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Password: Nominated password. Contact us for help, if Netbay had helped to create this account earlier.<\/p>\n <\/div><\/div><\/li>\n<\/ul>\n\n<h5>Troubleshooting email<\/h5>\n<ul class=\"faq_container\">\n<li class=\"note\" style=\"margin-top:20px !important; margin-bottom:0px !important; \">Note: Support is provided in this guide for @netbay.com.au and @gmail.com addresses. For other email addresses, check with your email provider on further assistance. <\/li>\n<li class=\"note\" style=\"margin-top:10px !important;\">Note: Netbay is not responsible for installation, configuration or removal of third-party software. If you are not certain of the implications involved in software configuration, we suggest you see a third-party technician. <\/li>\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. Cannot receive email <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n   <p>To troubleshoot:<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Close and reopen your email application.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Restart your computer.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Make sure you are connected to the internet. Open the browser (e.g. Internet Explorer or Firefox) and check if you can access www.google.com.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Make sure you entered the incoming mail server correctly.<br \/>\n    @netbay.com.au: server name is pop.netbay.com.au<br \/>\n    @gmail.com: server name is pop.gmail.com<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Check and make sure you entered the correct account name and password in your email application.<br \/>\n    @netbay.com.au: johndoe@netbay.com.au, if username is johndoe<br \/>\n    @gmail.com: johndoe@gmail.com, not johndoe.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Check and make sure incoming port &amp; SSL settings are correct.<br \/>\n    @netbay.com.au: incoming port is 110, SSL for incoming mail should be disabled.<br \/>\n    @gmail.com: incoming port is 995, SSL for incoming mail should be enabled.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Disable your firewall\/antivirus software: they could be blocking access to the mail server.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Your mailbox could have exceeded its quota, which would stop emails from being received.<br \/>\n    @netbay.com.au addresses have a quota of 10MB (10,000KB).<br \/>\n    Login to Netbay Webmail with email address\/password, download and delete any unwanted email(s).<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Note all error messages that appeared in the troubleshooting process above, and contact our support guys for assistance.<\/p>\n <\/div><\/div><\/li>\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q2. Cannot send email <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n       <p>If you got a bounced return mail saying your email could not be delivered, refer to the Bounced email troubleshooting guide.<br \/>\n    Otherwise, to troubleshoot:<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Close and reopen your email application.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Restart your computer.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Make sure you are connected to the internet. Open the browser (e.g. Internet Explorer or Firefox) and check if you can access www.google.com.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Make sure you entered the outgoing mail server correctly.<br \/>\n    @netbay.com.au: server name is smtp.netbay.com.au<br \/>\n    @gmail.com: server name is smtp.gmail.com<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Check and make sure authentication settings are correct in your email application.<br \/>\n    @netbay.com.au: disable authentication for the outgoing mail server<br \/>\n    @gmail.com: enable authentication for outgoing mail server, select Use same setting as my incoming server<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Check and make sure incoming port &amp; SSL settings are correct.<br \/>\n    @netbay.com.au: outgoing port is 25, SSL for outgoing mail should be disabled.<br \/>\n    @gmail.com: incoming port is 465, SSL for outgoing mail should be enabled.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Delete emails that are still in the Outbox. Close and re-open your email application. Compose a new plaintext (non-HTML) email without any attachment, send it to support@netbay.com.au for testing purposes. Copy down error messages if any.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Set up your email account in another email application (e.g. Mozilla Thunderbird). Compose a new plaintext (non-HTML) email without any attachment, send it to support@netbay.com.au for testing purposes. Copy down error messages if any.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Note all error messages that appeared in the troubleshooting process above, and contact our support guys for assistance.<\/p>\n <\/div><\/div><\/li>\n \n <li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q3. Getting cut off while receiving email <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n             <p>If you are getting cut off while receiving emails, either:<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>A large amount of emails in your account are waiting to be downloaded from the mail server, or<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Several emails with big attachments are waiting to be downloaded from the mail server. Dropouts occurring during downloads of large emails are common, as email was designed for sending text and files of smaller sizes. If the attachment is larger then 5MB, it is recommended that the file be uploaded to an FTP or web server for your download.<br \/>\n    To troubleshoot:<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>One way of getting around this problem would be to increase the time out setting for your email application. Note that you will still be cut off, if you fail to receive all emails before the increased timeout expires. Look here for help on increasing the time out setting in Microsoft Outlook.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Alternatively, download the email attachment(s) from the web directly instead of using your email application.<br \/>\n    @netbay.com.au addresses: Login with your email address and password at http:\/\/webmail.netbay.com.au\/source\/index.php<br \/>\n    @gmail.com addresses: Login with your email address and password at http:\/\/www.gmail.com<br \/>\n    Click on Inbox, and open the desired email(s) with attachment(s) from the list of emails displayed. Download the attachment(s) &amp; delete the email after that. It would be a good idea to also delete any unwanted emails in the webmail e.g. spam and phishing emails.<\/p>\n<\/div><\/div><\/li>\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q4. Bounced email <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n    <p>If an email was returned saying your email could not be delivered, possible reasons include:<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Recipient email address being non-existent e.g. deleted account<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Recipient mailbox being unavailable due to his mailbox quota being exceeded<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Recipient mailbox being inactive\/unavailable e.g. suspended account<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Recipient mail server rejecting email for security reasons e.g. possible malicious file attachment(s)<br \/>\n    To troubleshoot:<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Make sure you entered the recipient email address correctly<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Compose a new plaintext email without any files attached, and send it to the intended recipient. If this email did not bounce, re-send the original email without the file attachment.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>If the original email (without file attachment) is not getting bounced, re-send the email with the original attachment.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>If the original email (with file attachment) is getting bounced, try using WinZip or WinRAR to compress the desired file, then re-send the email with the zipped attachment.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Forward any bounced email(s) and\/or error report(s) from the steps above to support@netbay.com.au for further investigation.<\/p>\n<\/div><\/div><\/li>\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q5. Being disconnected after sending\/receiving email <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n    <p>If your internet connection is cutting out right after you send and\/or receive emails, it could be due to an Microsoft Outlook\/Outlook Express option known as Hang up after sending and receiving. Disable the option to fix this problem up.<\/p>\n<\/div><\/div><\/li>\n\n<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q6. Receiving excessive spam <\/span>\n<div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n     <p>Spam is a persistent and annoying problem for the email user. GMail offers excellent spam protection by default, so we really encourage our customers to use GMail. <\/p>\n  <p>At Netbay, the anti-spam and virus filters on the mail server are set up on a basic level for @netbay.com.au users. It is difficult to eliminate spam entirely, because they originate from a range of different addresses, and have varying content. And yes, they are getting better at generating coherent content in the email body too! <\/p>\n  <p>Setting the filters to a higher level would result in legitimate emails to our customers being blocked, among other issues. This happens across all Internet Service Providers, but we choose to optimize delivery of emails over blocking them unnecessarily. <\/p>\n  <p>To minimize your chances of getting spam, it would be good to take note of the following reminders:<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Do not reply to spam. Forward them to us, so that we can note the format used, and add them to our spam rules.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Do not publicize your email in forums or newsgroups<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Do not fill up lucky draw advertisements from shopping centers or the mailbox<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Do not subscribe to any website unnecessarily<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Ignore and delete emails if you did not sign up for the advertised services<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Ignore and delete emails if you do not recognize the sender's address<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Install antivirus and antispyware programs - make sure they are updated and run regularly.<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Install a third-party spam filter in your computer<br \/>\n     <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Set up rules in your email program to filter spam<\/p>\n<\/div><\/div><\/li>\n<\/ul><hr\/><br\/>\n\n<a name=\"domain_service\"><\/a><h4>The domain service <i class=\"far fa-caret-square-down\" style=\"font-size: 16px; color: #3076bb; padding-left:10px; vertical-align: 8%;\"><\/i><\/h4>\n<ul class=\"faq_container\">\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. How do I register for a domain name with Netbay? <\/span>\n    <div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n   <p><i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Download the application form from our domain section.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Check for domain availability - contact us!<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Fill up the form and send it to us via fax, mail or a scanned softcopy. Look here for contact details.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Your domain will be set up after payment processing<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Note that it takes up to 72 hours for the domain to propagate throughout the Internet.<\/p>\n <\/div><\/div><\/li>\n <li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q2. How do I transfer my domain name over to Netbay?s <\/span>\n    <div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  <p><i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Download the application form from our domain section.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Obtain the domain registry key from your current domain hosting provider; this is required for domain transfers.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Forward the registry key to us, and the transfer will be initiated after payment processing.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Note that it takes up to 72 hours for the domain transfer to propagate throughout the Internet.<\/p>\n <\/div><\/div><\/li>\n<\/ul><hr\/><br\/>\n\n\n<a name=\"web_service\"><\/a><h4>The webhosting service <i class=\"far fa-caret-square-down\" style=\"font-size: 16px; color: #3076bb; padding-left:10px; vertical-align: 8%;\"><\/i><\/h4>\n<ul class=\"faq_container\">\n \t<li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q1. How do I sign up for webhosting? <\/span>\n    <div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  <p>Download the web hosting application form and send the completed hardcopy to us. <br \/>\n    Your hosting account will be set up within 3 working days after payment processing, and the details of your FTP account sent to you via email. Do contact us if you require any further assistance with your service. <\/p>\n  <p>Note: remember to state the type of hosting support required (ASP or PHP) when filling the form up; the web server used is different!<\/p>\n <\/div><\/div><\/li>\n <li class=\"faq\">\n \t    <span id=\"showmore\" class=\"faq_question open\">Q2. How do I upload my files <\/span>\n    <div class=\"faq_answer_container\" style=\"display: block;\">\n        <div class=\"faq_answer\">\n  <p>Uploading your website files uses something called File Transfer Protocol (FTP). To use FTP, a few things are needed:<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>FTP account: this consists of a username and password, provided by our support guys when your webhosting account is ready.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>FTP site (or hostname): this is our server address. Accounts are defaulted to our Linux webserver.<br \/>\n    Linux hosting: ftp.netbay.com.au<br \/>\n    Windows hosting: ftp2.netbay.com.au<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>FTP program: free ones are easily available on the internet. We recommend CoreFTP LE.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Use the FTP program and log on to our FTP site with your FTP account details.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Note: all uploaded files should be free of malicious content. Any such files found will result in the entire folder being deleted.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Upload your website pages dragging them into the folder public_html (or wwwroot). Your files will only be visible to the internet, when they are placed into the above folder(s).<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>To view website:<br \/>\n    For webhosting customers: view your website at your registered domain e.g. www.johnsmith.com.au<br \/>\n    For free webspace accounts: view your website at https:\/\/www.netbay.com.au\/~johnsmith (if your username is johnsmith)<br \/>\n    If anything on the website looks odd, remember:<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Filenames are case-sensitive - oil.htm is not the same as Oil.htm.<br \/>\n    <i class=\"far fa-circle\" style=\"font-size:5px; font-weight:900; vertical-align:middle;width:20px;\"><\/i>Did you create an index page? Normal websites should have their index pages named as index.html or index.htm.<br \/>\n    If your website looks great - congratulations! Let us know if you need any help at all. <\/p>\n <\/div><\/div><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 FAQ &#8211; OTHERS We think everything in life should stay simple. At Netbay, we offer a superfast &amp; unlimited data of business NBN broadband connection, which come with hosting services too. Register your domain, host your website and email accounts &#8211; all at a flat price.At Netbay, we give&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1934","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=1934"}],"version-history":[{"count":3,"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1934\/revisions"}],"predecessor-version":[{"id":37067,"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1934\/revisions\/37067"}],"wp:attachment":[{"href":"https:\/\/www.netbay.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=1934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}