Your account will be ready within the same day after payment has been processed; your username and password will be ready within the next two hours. One of our friendly support guys will call you back to confirm account activation, and provide ready assistance on the required dialup settings on your computer.

The session limit refers to the period of time you can remain online, before being automatically disconnected.
At Netbay, customers can stay on the internet for up to a maximum of five hours.
*There is no limit to the number of hours you can use every month :)

• 128 MB RAM
• 400Mhz CPU
• 150 MB hard drive
• Windows 98 operating system (or the Macintosh equivalent)

Modems allow computers to communicate computer data into audio tones for transmission across telephone lines. A modem would be located between your computer and the telephone line, and handles the conversion of data into audio and vice versa.

The computer would send a connection attempt to our server via the modem, would dial the phone number you provided and connect with our network. If the connection attempt reaches our network, the authentication server would in turn to ask for the username and password of your account. Successful authentication would result in you being connected to the internet.

What you should know

• Speed: A dialup modem has a maximum speed of 56 kilobits per second (using the V.90 or V.92 protocol).
• Software: Modem driver software should be installed for correct hardware operation.
• Internal or external: Dependent on user preference. An internal modem is attached into a slot within your computer, whereas an external modem is a rectangular device that sits externally. This allows physical monitoring of the modem performance, in comparison to saving space on an internal one.

Refer to the how-to section for help.

If messages with error numbers appear while you are connecting, refer to the dialup error list below.

If no error messages appear, but:
- you are getting stuck in continuous re-dialing, or
- an error message appears saying you failed to connect.

To troubleshoot:

• Check and make sure the dial up number is 0198307006. Do not use any dialing rules, area or country code.
• If you are using a pre-paid home phone: enter your pre-paid home phone account number and PIN before the dialup number, for example: ,,account number pin,,,0198307006#
• If you are using a line which requires you dial a number to get a proper dial tone (e.g. in a hotel or a PABX), you need to include the required numbers in the dialup number.
  For example: if you have to dial 0 to get an outside line, set the dialup number to 0,,0198307006
• Make sure the phone cable is securely connected to the LINE port on your modem.
• Restart your computer and retry the connection.
• Perform an isolation test.
• Reinstall the dialup connection, reboot computer and retry connection.
• Reinstall the modem driver and retry connection.
• Copy any error messages/numbers that appear in the process of troubleshooting and refer to the dialup error list below.
• If the above troubleshooting steps did not solve your problem, refer this to a third-party technician.

Disconnection problems can be caused by phone line quality, phone line functions such as call waiting, and your modem software/hardware compatibility.

To troubleshoot:

• Disable call waiting on your phone line. You can obtain details on disabling this service from your telephone service provider.
• Check for any software time-out settings.
• Make sure the modem is connected to a cable of length no longer than 3 meters, and is not coiled. Excessive coiling will result in attenuation of the signal.
• Make sure there are no radio transmutative devices next to your modem and phone line e.g. mobile phone, VCR, TV, radio, microwave oven.
• Connect a normal telephone handset to the wall socket, dial a number to get rid of the dial tone and see if you can hear any noise on the line. Background noises could be a cause of dropouts. Call the telephone carrier on assistance for reducing the noise level if necessary.
• Perform an isolation test.
• If you have more than one phone socket in your house, try using another socket to check if it makes a difference.
• Replace the telephone cable with another one of similar length.
• Reinstall the dialup connection, reboot computer and retry connection.
• Reinstall the modem driver and retry connection.
• Check to see you are using the correct and latest driver for your modem. This will ensure your modem is operating properly with minimal issues. Most modem manufacturers provide the latest drivers on their web sites for download. If you are unsure on the process for updating your modem driver, please check with your modem user manual or contact your PC support technician for assistance.
• If you are using an internal modem, try switching your modem to a different PCI slot on the motherboard.
• Lower the port speed.
• If above methods do not solve your disconnection problem, you can contact Telstra on 13 22 03 for a MOLDS (Modem Online Diagnostic System) test. The MOLDS test will not fix the problem, but will give you an indication of the line quality for your phone line and exchange.

Dialup internet connection speeds can be affected by phone line quality and modem software/hardware compatibility.

To optimise your connection speed:

• Make sure the modem is connected to a cable of length no longer than 3 meters, and is not coiled. Excessive coiling will result in attenuation of the signal.
• Make sure there are no radio transmutative devices next to your modem and phone line e.g. mobile phone, VCR, TV, radio, microwave oven.
• Connect a normal telephone handset to the wall socket, dial a number to get rid of the dial tone and see if you can hear any noise on the line. Background noises could be a cause of dropouts. Call the telephone carrier on assistance for reducing the noise level if necessary.
• Perform an isolation test.
• If you have more than one phone socket in your house, try using another socket to check if it makes a difference.
• Replace the telephone cable with another one of similar length.
• Reinstall the dialup connection, reboot your computer and retry the connection.
• Reinstall the modem driver and retry the connection.
• Check and make sure you are using the latest driver for your modem.
• Disable any firewall/antivirus software and retry the connection.
• If you are using an internal modem, try switching your modem to a different PCI slot on the motherboard.
• If the above had little or no impact on your connection speed, contact Telstra on 13 22 03 for a MOLDS (Modem Online Diagnostic System) test. It does not fix the problem, but will give you an indication of the maximum expected connection speed from your line and exchange.

If your dialup connection is showing itself as connected but the browser is not loading up websites, it could be due to reasons like:

• An incorrect anti-virus/firewall software configuration
• A corrupted modem driver
• A non-functional browser, or
• Various network issue that could be preventing internet connectivity

To troubleshoot:

• Restart your computer and retry the connection.
• Reinstall the dialup connection, reboot your computer and retry the connection.
• Reinstall the modem driver.
• Disable the firewall and antivirus software, restart the computer and retry the connection.
• If you are using an internal modem, try switching your modem to a different PCI slot on the motherboard.
• Modify your Internet Explorer to not show friendly HTTP error messages by going to Control Panel » Internet Options » Advanced tab, then click on Restore Advanced settings and untick show friendly HTTP error messages.
• Reset your browser setting to default by going to Control Panel » Internet Options » Advanced tab, click on Reset. Note: The reset process may be different if you are not using IE7.0 and above. Please consult a third party technician if necessary.
• Use different browsers such as Mozilla Firefox, Google Chrome or Safari.
• Flush/reset your DNS cache. Click on Start » All Programs » Accessories » Command Prompt. Type: ipconfig /flushdns
• If the above steps did not resolve your problem, please perform a ping test.
• If the ping test is showing network connectivity, please see a third party technician.
• If the ping test showing no connectivity on the connection, please do a screen capture for ipconfig and traceroute, then contact our support guys with the screen caps.

Listed below are some common dialup errors and fixes. For more information on dialup errors, visit modemhelp.net.

• Error 676: The line is busy. show »
  
  To troubleshoot:
  

  • Make sure the dialup number is 0198307006. Do not use any dialing rules, area or country code.
  • Pull out the telephone cable from your modem, connect it to a normal handset and dial 0198307006. If you got an engaged/busy signal or a voice saying the service is unavailable, report this to your telephone carrier. If you got a scraggly noise like the one your modem usually makes, continue the troubleshooting procedure.
  • Perform an isolation test.
  • Reinstall dialup connection, reboot computer and retry connection.
  • Reinstall modem driver and retry connection.
  • Make sure you are using the latest driver for your modem.
  • If you have completed all the recommendations above without any resolution to your problem, please see a third-party technician.

  
  
• Error 678: There is no answer/The remote computer did not respond. show »
  
  This error generally means the modem is dialling, but the remote party’s equipment is not answering. Common reasons for this are either modem or line-related noise issues.
  
  To troubleshoot:
  

  • Make sure the dialup number is 0198307006. Do not use any dialing rules, area or country code.
  • Pull out the telephone cable from your modem, connect it to a normal handset and dial 0198307006. If you got an engaged/busy signal or a voice saying the service is unavailable, report this to your telephone carrier. If you got a scraggly noise like the one your modem usually makes, continue the troubleshooting procedure.
  • Perform an isolation test.
  • Reinstall dialup connection, reboot computer and retry connection.
  • Reinstall modem driver and retry connection.
  • Make sure you are using the latest driver for your modem.
  • Contact our support guys on getting an alternative dialup number for testing.
  • If you have completed all the recommendations above without any resolution to your problem, please see a third-party technician.

  
  
• Error 680: There is no dial tone. show »
  
  This error occurs for a variety of reasons, including:

  • A faulty modem, modem cable or phone line
  • The telephone line is engaged by some other device
  • Modem is not physically connected
  • A corrupt dialup network component in the computer, or
  • You are dialing up on a non-standard phone line.

  
  To troubleshoot:
  

  • Connect a telephone handset to the telephone line, listen to the handset - make sure there is a dial tone on the line.
  • Make sure telephone cable is securely connected to the Line port of the modem.
  • Make sure telephone cable is securely connected on both the wall jack end.
  • Restart computer and retry connection.
  • Plug the modem to different telephone wall jacks and retry connection.
  • Perform an isolation test.
  • Reinstall dialup connection, reboot computer and retry connection.
  • Reinstall modem driver and retry connection.
  • If the above steps did not fix your problem, you could try force your modem to dial out without detecting a dial tone.
    For Windows users: Go to Control Panel » Phone and Modem Options » Modems tab » Properties. Go to the Modems tab inside Modem Properties, untick Wait for dial tone before dialing under Dial Control. Click OK to save the setting and retry the connection.
  • If you have completed all the recommendations above without any resolution to your problem, please see a third-party technician.

  
  
• Error 691: Access denied because username and/or password is invalid on the domain. show »
  
  This error generally means either your username or password is incorrect.
  
  To troubleshoot:
  

  • Open the dialer and make sure the username is correct. The username is case sensitive, and does not include @netbay.com.au - johndoe should not look like johndoe@netbay.com.au for the username here.
  • Retype the correct password. Remember it is case sensitive.
  • Check and make sure the dialup number is 0198307006. Do not use any dialing rules, area or country code.
  • Reinstall dialup connection with the correct username and password.
  • If the above steps did not solve your problem, contact our support guys for help.

  
  
• Error 721: Remote PPP peer is not responding. show »
  
  This error occurs if there is a problem with the ISP, or if the dialup modem driver is not working properly.
  
  To troubleshoot:
  

  • Restart your computer and retry connection.
  • Check and make sure the dialup number is 0198307006.
  • Pull out the telephone cable from your modem, connect it to a normal handset and dial 0198307006. If you got an engaged/busy signal or a voice saying the service is unavailable, report this to your telephone carrier. If you got a scraggly noise like the one your modem usually makes, continue the troubleshooting procedure.
  • Reinstall dialup connection, reboot computer and retry connection.
  • Reinstall modem driver and retry connection.
  • Check and make sure you are using the latest driver for your modem.
  • If you tried the above steps but are still coming up with the same error message, it is possible that we are experiencing a fault.
    Contact our support guys to obtain an alternative dialup number for testing.

  
  
• Error 777: The connection attempt failed because the modem on the remote computer is out of order. show »
  
  This error occurs when the computer fails to make a connection, and assumes that the remote party’s equipment is having problems.
  This often happens after an upgrade to Windows XP/Vista from an earlier version of Windows, or if the modem is working incorrectly.
  
  To troubleshoot:
  

  • Restart your computer and retry connection.
  • Check and make sure the dialup number is 0198307006
  • Pull out the telephone cable from your modem, connect it to a normal handset and dial 0198 307 006. If you got an engaged/busy signal or a voice saying the service is unavailable, report this to your telephone carrier. If you got a scraggly noise like the one your modem usually makes, continue the troubleshooting procedure.
  • Reinstall the dialup connection, reboot computer and retry the connection.
  • Reinstall the modem driver and retry the connection.
  • Check and make sure you are using the latest driver for your modem.
  • If you tried the above steps but still come up with the same error message, please contact our technical support to obtain an alternative dialup number for testing.
  • If you have completed all the recommendations above without any resolution to your problem, please see a third-party technician.

  
  
• Error 797: A connection to the remote computer could not be established because the modem was not found or was busy. show »
  
  This error generally means a missing or unrecognized dialup modem. This could be due to a missing or corrupt modem driver.
  
  To troubleshoot:
  

  • Restart your computer and retry connection.
  • Check and make sure your modem is present by going to Control Panel » System » Device Manager. If you cannot find your modem in the Device Manager list, reinstall modem driver and retry connection.
  • If the modem is listed in Device Manager with error 797, please uninstall all modems listed in Device Manager and reinstall the modem.
  • If you are using an internal modem, try switching the modem to a different PCI slot on the motherboard.
  • If you have completed all the recommendations above without any resolution to your problem, please see a third-party technician.