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FAQ - Frequently Asked Questions

Our online support provides answers to your technical questions about configuration settings, FAQ's, "how-to" information, and other general details you will need to get the best performance from your Internet service.

What you need:

A computer:

Computer Requirements:

Please find the recommended system requirements for dial-up internet as below:

For Dial up connection:
  • 128 MB RAM
  • 400Mhz CPU
  • 150 MB hard drive
  • Windows 98 operating system
  • Or the Macintosh equivalent
For ADSL connection, please find the minimum system requirements are as follow::
  • 256 MB RAM
  • 400Mhz CPU
  • 150 MB hard drive
  • Windows XP operating system
** Please note that the information above are recommended specifications, please do not hesitate to contact our technical support on (03) - 9890 0030 or email to support@netbay.com.au if you require further assistance.

What is a modem?


Modems allow computers to communicate computer data into audio tones for transmission across telephone lines. Modem would locate between computer and the telephone line which would handle the conversion of data into audio and vice versa.

For Dial up
The computer would send a connection attempt to our server by providing:
  • The phone number to connect to,
  • The username to connect with, and
  • The password for authentication.
The modem would dial the phone number you provided and try the connecting with Netbay Internet’s modem. If the connection attempt reaches our modem, our authentication server would in turn to ask for the username and password of your account to verify the account. The connection would be established if the authentication is successful.

For ADSL

This would also require a telephone landline service (Telstra phone line compulsory) for connecting to the Internet. The signal would be synchronized by using frequencies that allow a faster Internet connection, and the benefit of you being able to use your telephone service at the same time.

Dial up Modem Check List:
  • Speed: Dial-up modems typically have a maximum speed of 56 kbit/s (using the V.90 or V.92 protocol).
  • Software: Driver software must be required when you purchase the modem in order to install and run the modem correctly.
  • Internal or External: Depends on user preference. Internal modem is attached into a slot within your computer, whereas an external modem is a rectangular device that sits externally. This allows to monitor the performance of the modem physically.
Broadband Modem Check List:
  • Lights: Broadband modems usually come with a series of LED lights on the outside, which include the following status indicators:
    • DSL: This shows the status of the physical phone line to Netbay.
    • WAN/ADSL: This shows the status of your internet connection.
    • Network/LAN (e.g. Ethernet or USB): This shows the status of your connection from the modem to the computer.
  • Cables: Connecting to your computer through either Ethernet or USB. Ethernet cable is highly recommended for better performance.
  • Software: Most of the broadband modern do not require extra software for installation. However a USB driver software would be required if you are connecting via USB cable.
Internet Software:
Basic Internet software must be installed at your Operating System:

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